Assistance and Support
For after sales service and spare parts please contact:
We recognize how integral your Cooltemper tempering furnace is to your company, its quality reputation and its future. For this reason we only manufacture quality machinery using the very best component parts available. However all complex machinery requires servicing and will break down at some point.
For this very reason we do offer, through our local agents, furnace servicing and technical reconditioning. We also offer assistance to our customers via telephone and an internet.
To ensure the performance and condition of your furnace, we offer our exclusive C3 (Cooltemper Cooperate Care) service contract to our existing customers. Please contact us for more information.
One of the most important parts of the tempering furnace is the operator because he can dictate the product throughput and quality.
The benefit of assessment and training / re training for furnace operators is critical to your operation. As part of our service contracts, Cooltemper offers customers further operator training.
Please contact our service department for parts needed and global delivery arrangement.
Parts installation, upgrades and calibration are also available.
We are able to offer customers bespoke solution for unique projects. Our engineering capacity allows us to custom design, manufacture, install & commission specialized industrial furnaces for various heat treatment applications for glass and metal.
Based on your technical requirements, exacting product demands and required capacities, we can provide technical advantages for your company’s future.
It is inevitable that some older Cooltemper furnaces will require modifications or upgrades as time passes and glass product technical specifications change.
For example: Around 2000/2001 very few glass companies were tempering soft coated glasses and the ones that were, were mostly tempering 4 and 6mm thick product in small sizes. Today most customers will temper 0.01 emissivity soft-coat glass possibly up to 12mm thick and these glasses can be over 2M wide and 3M long.
Time and technology move on and it is for this reason that Cooltemper offers our existing customers with older equipment the chance to upgrade and modify, thus extending the commercial life of the furnace and maximizing return on investment.
We can provide services to dismantle, transport and reassemble Cooltemper equipment for our customers.