Solutions

Service

Assistance and Support


​For after sales service and spare parts please contact:
  • Your local Cooltemper agent, or
  • Cooltemper service department at: service@cooltemper.com

We recognize how integral your Cooltemper tempering furnace is to your company, its quality reputation and its future. For this reason we only manufacture quality machinery using the very best component parts available.  However all complex machinery requires servicing and will break down at some point.  

​For this very reason we do offer, through our local agents, furnace servicing and technical reconditioning.  We also offer assistance to our customers via telephone and an internet.

To ensure the performance and condition of your furnace, we offer our exclusive C3 (Cooltemper Cooperate Care) service contract to our existing customers.  ​ Please contact us for more information.

Training

Enabling Operators


​One of the most important parts of the tempering furnace is the operator because he can dictate the product throughput and quality.

The benefit of assessment and training / re training  for furnace operators is critical to your operation.  As part of our service contracts, Cooltemper offers customers further operator training.

Parts

Consumables


​Please contact our service department for parts needed and global delivery arrangement.  

Parts installation, upgrades and calibration are also available.

Customization

Bespoke Solutions


​We are able to offer customers bespoke solution for unique projects.  Our engineering capacity allows us to custom design, manufacture, install & commission specialized industrial furnaces for various heat treatment applications for glass and metal.  

Based on your technical requirements, exacting product demands and required capacities, we can provide technical advantages for your company’s future.

​Furnace Projects:
  • Glass heat treatment line
  • Glass coating line
  • Glass super tempering furnace (Fire Glass)
  • Continuous chemical tempering line
  • Super alloy heat treatment line
  • Metal heat treatment furnace
  • Porcelain enameling furnace

Upgrades

Capacity Improvement


​It is inevitable that some older Cooltemper furnaces will require modifications or upgrades as time passes and glass product technical specifications change.  

For example:  Around 2000/2001 very few glass companies were tempering soft coated glasses and  the ones that were, were mostly tempering 4 and 6mm thick product in small sizes.  Today most customers will temper 0.01 emissivity soft-coat glass possibly up to 12mm thick and these glasses can be over 2M wide and 3M long.

Time and technology move on and it is for this reason that Cooltemper offers our existing customers with older equipment the chance to upgrade and modify, thus extending the commercial life of the furnace and maximizing return on investment.

​Available Upgrades:
  • Increased convection air power and coverage upgrade.
  • Convection software profile upgrade. 
  • Increased heater power upgrade.
  • IMMI to Windows PC hardware/software upgrade.
  • Quench air balance delivery system upgrade.
  • Single to double chamber furnace upgrade.
  • CIC production analysis scanner system software upgrade.
  • Software program upgrades.

Relocation

Going Places


​We can provide services to dismantle, transport and reassemble Cooltemper equipment for our customers.
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